![]() ![]() ![]() I'm not sure how a company can stay in business with such bad customer service, delivery wait time, and third party delivery service failures. The entire experience has been extremely unprofessional. I immediately contacted customer service to find out what the recourse would be and find out how long it would take to replace the table. I arrived home two days after delivery and opened the box only to discover that the table was damaged. It was finally delivered on the third delivery request date. On the scheduled date of delivery I contacted pivot first thing in the morning and confirmed delivery. I then scheduled a third delivery date and again had to arrange for someone to be at my home to accept the delivery. I called the following day just like I did the first no-show and was again told that it was never input in the system. Again, pivot did not show and did not deliver the table. I had a business trip so I arranged for someone to be at my home to accept the delivery. The following day I contacted pivot and was told the delivery was not input in their system, therefore I re-scheduled the delivery and Olga confirmed that it would be delivered. I worked from home that day to be available for the delivery however pivot never arrived and did not deliver the table as scheduled. I contacted pivot and scheduled a delivery time and date. I was provided with the number for pivot, the third party delivery service. Thereafter, I contacted customer service to find out when my dining room table would be delivered. A few months later I was notified via e-mail that the table was in the warehouse. I purchased a dining room table on line and it stated that delivery would be within 2-4 weeks. If you could please provide your order number or phone number associated with your account via email to we will reach out to you promptly to discuss a satisfactory resolution. We want to make things right for you, so we would appreciate the opportunity to personally assist you in resolving this matter. We genuinely value your loyalty as a customer, and it saddens us to know that we have lost your trust. We'll ensure to review our processes and improve the clarity of our discount policies moving forward. We apologize for any miscommunication or misunderstanding that may have occurred. Regarding the discount offer, we understand your frustration that it was only available after receiving the couch. We acknowledge that our initial estimated delivery dates were not met, we strive to provide accurate information about product availability and delivery times and we are sorry if we did not meet your expectations this time. ![]() We deeply regret the delays in delivery and the inconveniences caused. I want to sincerely apologize for the incredibly frustrating experience you had with your Z Gallerie couch order. If you are comfortable with receiving a call back from our store´s manager, I will be more than happy to request it, could you please forward us your phone number at Adria G. We hope you will allow us another chance to provide you with exceptional service. ![]() We appreciate you bringing it to our attention and giving us an opportunity to rectify the situation. Once again, we sincerely apologize for the distress caused by this incident. We deeply regret that our employee's response was not in line with our commitment to providing excellent customer service, we will make sure to forward your experience to the store´s manager so this can be reviewed as soon as possible with the representative involved. We want you to know that we take your feedback very seriously, and we are committed to addressing this issue promptly. We sincerely apologize for the disrespectful behavior you encountered during your visit to our Z Gallerie store in Roseville, CA. Emma, Thank you for sharing your experience with us. Shame on your Z Galleries for tolerating this type of abusive behavior in your store! I was stunned! I've never encountered such rude and disrespectful behavior! I gave up on my purchase and left the store embarrassed, humiliated and a bit shaken! The way he flew off his handle so quickly I'm sure it's not a secret to management that he has an explosive behavior. He then v irritated snapped at me and said "you're just gonna have to wait your turn like everyone else!". After waiting for about 5 minutes while the same worker did not even glance in my direction and no other customers approached, I asked him if there was another cashier. No customers were in front of me, but upon closer look I realized that a transaction had been started. While the rest of the group was browsing, I went to the cash register to make a purchase but was told by the cashier that someone was already being helped. On 5/27/23 afternoon my husband and our friends from out of town visited the Z Gallerie store at the Fountains in Roseville, CA. ![]()
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